The instant your alarm goes off, the monitoring center immediately detects whether it’s a burglary, fire, medical or other emergency. Our operators are alerted and swing into action to pinpoint the location, identify your personalized response plan and initiate emergency instructions. Based upon your response plan, our systems can text or email you event information. A live operator can immediately contact you for the password verifying your identity then providing you with detailed information of the event. Emergency personnel will be dispatched if necessary or if an incorrect passcode is given. Meanwhile, our computers have recorded every significant detail of the emergency event, including date and time, action taken, person notified, and the operator responsible. All phone conversations are recorded and time stamped for your safety and security.
Our immediate response to your needs depends squarely on our advanced technology and the professional skill and dedication of our people. That’s why no one becomes a Silent Watchman operator without extensive background investigation, personality profile evaluation, and drug testing. Training begins with six weeks of demanding classroom sessions, utilizing mock simulations, phone calls, two-way voice demos, industry readings, and other advanced training techniques. Then comes extensive on-the-job training under careful observation by training personnel. Written tests and performance evaluations are daily occurrences.
But that’s only the beginning. On-going developmental training on a monthly basis continues as long as that person remains a Silent Watchman operator. Supervisor conferences and informational meetings are also continuous.
At Silent Watchman’s UL ListedCentral Station, world class excellence is the only standard we recognize. That’s why your security is always in the best possible hands.